Microsoft Teams
Overview
Microsoft Teams is a powerful communication and collaboration platform that can provide numerous benefits to companies. For businesses already using Microsoft Office 365 or looking switch, there is the option to integrate Teams with a call package. This is often most suitable for SMB and mid-market customers.
Here are some reasons why companies should consider using Teams for communications:
Streamlined Communication
A single platform for communication, allowing employees to chat, call, and video conference with each other in real-time. This can reduce the need for multiple communication tools and help streamline communication.
Improved Collaboration
Teams enables employees to collaborate on projects, share files, and work together in real-time, often improving productivity and teamwork.
Integration with Office 365
Teams is integrated with Office 365, which means that employees can access their files, documents, and applications directly from Teams.
Security and Compliance
Teams provides robust security and compliance features, including encryption, multi-factor authentication, and data loss prevention. This can help protect sensitive information and ensure regulatory compliance.
Customisable
Teams can be customized to meet the specific needs of your company, including adding third-party applications and integrations.
Remote Work
Teams is ideal for remote work, enabling employees to communicate and collaborate from anywhere, on any device.
Teams provides calling capabilities, including inbound and outbound calling, voicemail, and call transfer, among others. Microsoft Teams can also be integrated with a variety of third-party phone systems and services, such as SIP trunking, PSTN calling, and other cloud-based telephony services, thus making it possible to replace an on-premises phone system.
To use Teams as a phone system, businesses can use Microsoft Calling Plans, which provide calling capabilities through Microsoft’s cloud-based phone system. Alternatively, businesses can integrate Teams with their existing phone system using Direct Routing, which enables businesses to connect Teams to a third-party telephony provider. Direct Routing enables businesses to retain their existing phone numbers and phone system features while also providing Teams calling capabilities.
If you choose to opt for SIP trunking, your call volume will determine the number of SIP channels you require– this is the equivalent to the number of concurrent in/outgoing calls your business currently makes, however, it’s a simple process to add or remove channels as required. The SIP channels are then set up through your Office 365 tenant. Users can engage through their laptop and a headset or via the Teams app on their mobile phone. There are even Teams compatible desk phones available if required.
It’s important to note that implementing Teams as a phone system requires careful planning and configuration. Companies need to ensure that their network infrastructure can support Teams calling, and they may need to purchase additional licenses or hardware, depending on the requirements.
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Case Studies
VoIP Implementation for our Law Practise Customer
Our Customer - a legal firm which is becoming one of the UK’s fastest-growing legal practices, have built an innovative business model that has disrupted the staid and steady world of solicitors. However, with that, the desire to remain forward thinking and progressive in their practise, has meant that they needed to address the fundamental issues affecting their telecommunications.
Accelerating our Finance Asset clients growth with VoIP & Unified Communications
Our clients are asset finance experts, making vehicle and asset finance personal. With accelerated growth, the business continues to grow across multiple locations. However, until we worked with them, they were struggling to offer the customer service desired and work productively in line with their growth.
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