Added Value Tools

Overview

Mobile Apps

The myPortal mobile app allows you to work anytime and anywhere in the world, and still stay connected to your office. The app allows the user to dial straight out through the main phone system from any iPhone or Android Smartphone. This technology will even allow you to see the call status of your office staff, transfer calls to the office and set up conference calls. It’s the most innovative communications tool in telecoms to this day.

Benefits

The Key Benefits of Mobile Apps

Feature Rich

myPortal to go is a feature-rich communications app for iOS and Android smartphones. It is compatible with most telecommunications systems. It supports both UC Smart and UC Suite.

Favourites

Full access to your favourite numbers with easy access

Directories

myPortal will ensure that your teams have full access to all your contacts.

Status

Understand who's available in your team and can answer your business calls.

Voicemail

The app allows you to have full access to your office voicemail

Main Features of Mobile Apps

Easy use with clear icons
Segment your colleague contacts by department
Place daily message so your teams can see your movements
View your chosen team members status so you know who is available

Overview

Fraud

Improve your telephone security with Fraud Monitor from Espria. It is important that you protect your lines because if they are vulnerable, hackers are able to infiltrate your phone lines and use them to route calls at your expense. This can go undetected until you receive your bill, unless you use Fraud Monitor.

Fraud Monitor warns you immediately if there is any suspicious activity on your lines.

Do you know?

Call fraud affects 40% of UK companies
The cost of telephony fraud is 4 times higher

than credit card fraud

Phone systems and voicemail passwords can be hacked

in a snap

You are liable for the cost of call fraud

Benefits

The Key Benefits of Fraud Monitoring

24 Hours a Day 7 Days a Week 365 Days a Year

Our fraud protection offers you round the clock monitoring of your communications systems.

Proactive Service

If suspicious activity is detected and you are out of reach, we suspend your lines until we are sure that you are protected.

Fast Response

If your communications are targeted, we react immediately.

Minimal Cost

This service is available for £2.24 a month (+ VAT).

Easy to Manage

No extra fuss to you-we just include this cost on your monthly invoice

Main Features of Fraud Monitoring

Constant monitoring for early fraud detection
Immediate action to suspicious activity
Be assured of security which offers your business peace of mind

Overview

Call Logging

Espria offers superb line rentals and call rates to our clients across the UK supporting a multitude of businesses. We help you review your current charges and support the management of your expenditure for your communications. There are lots of options we can offer you and we’ll help you find the lines and calls packages that suit your operational costs.

Benefits

The Key Benefits of Call Logging

User Friendly Interface

Intuitive, web-based interface, call statistics can be accessed from any machine on the network.
Removes the need for installation of locally installed client software.

Reporting

All reports can be fully customised.
Transparency of data.
Allows you to review and improve the measures that matter the most.

Scheduling

Reports can also be scheduled to run automatically

Complete Call Management Reporting

Call volumes
Response times
Call durations
Extension usage
Team efficiency
Call routing
Call costs

Call Recordings

Reporting tools provide the ability to play back call recordings

Real-Time Statistics

User-definable, real-time call data can be displayed through highly configurable digital screens
Your corporate branding can be used and can even link with external data sources to give a complete management overview

Overview

Calls & Lines

Benefits

The Key Benefits of Calls & Lines

We Cap Your Call Rates

Your rates will never rise as long as you continue to be a Espria client*

Annual Rate Review

We analyse your call rates; if there are reductions available, you benefit

Flexible Contract Term

We aim to suit your business needs per second billing. We do not round up to the nearest minute

UK Based Call Client Support

A fast, responsive service is paramount to our business; we are always on hand

Business Mobile Packages

Our mobile packages include free calls between business mobiles, free calls to the office and free calls to any landline number in the UK

Main Features of Our Calls and Line Packages

Our UK Client Support Team are there to support your teams.
Yearly review to keep your costs competitive with flexible contracts to keep you business fluid and flexible.
Mobile packages for your hybrid & remote workers.

Overview

Music on Hold

One of the main objectives of a business is to generate incoming calls, so it is crucial that these calls are handled properly. If you are lucky enough to have high volumes of calls, then you may require professional audio messages or well-chosen hold music in order to manage them efficiently.

Espria’s “Music on Hold” (MOH) solutions are extremely beneficial for businesses. They offer varying capacities of music depending on your business needs. Espria’s MOH solutions can also help businesses to “talk” to their callers during the on hold “air time” sharing helpful information or entertaining facts.

Benefits

The Key Benefits of Music on Hold

Quality Experience

Enhances the quality and professionalism of your call handling, which improves the caller’s experience

Increased Productivity

Increases the overall productivity of your employees

Time Management Improved

Improves employee time management skills and reduces call volume costs

Full Potential of Your Phone System Realised

The power of your telephone system is unlocked

Overview

Espria Connect

Espria Connect is a powerful, unified communication software suite. It allows users a level of integration and collaboration within their internal business telephone network. The Espria Connect desktop client comes in three versions: “Express”, “Extra” and “Fusion”.

All versions offer full call control functions, including call history, contact searching and extension presence. The suite also offers easy integration with Microsoft Outlook, Lotus Notes, Google Contacts and Google Places.

Espria Connect Extra is enhanced with Presence window – “combined view”, preferred device selection, availability actions and all-device caller preview features. Espria Connect Fusion provides integration to many popular Customer Relationship Management (CRM) applications. A full list of supported applications can be found on the Integration page. Other databases can be supported on a custom basis.

ESPRIA CONNECT PRODUCT SUITE

The Espria Connect desktop client comes in three versions: “Express”, “Extra” and “Fusion”.

Main Features of Espria Connect

CALL CONTROL
Without needing to touch their handset, a ESPRIA Connect user has access to a full range of control over inbound and outbound calls, including dialling, answering, transfer, consult and hang-up.

CALLER PREVIEW
For both inbound and outbound calls, if a match for the caller is found within an integrated application, the caller’s summary details are displayed on screen.

CONTACT POPPING
If a caller is located in an integrated application, their full details can be quickly “popped” on screen.

ADDRESS BOOK
Details of a new caller can be easily saved in the Address Book. Both the Address Book and integrated application contacts can be searched and the results can be dialled.

RECENT AND HISTORY LISTS
Users can quickly view a list of the most recent numbers that they have dialled, or a fuller history list of all inbound and outbound calls.

REAL-TIME PRESENCE
The Presence screen allows ucplus users to check the busy status of their colleagues’ extension. This feature greatly improves coordination and collaboration between users.

IT SERVICES

Case Studies

Communications

Declining ISDN service accelerates our insurance clients’ desire to transform their Communications

A leading supplier providing insurance to Motor Trade and Commercial Insurance for over 30 years, our client was concerned with their declining ISDN telecommunications.

Communications

Operational success for our hotelier clients with VoIP and Unified Communications

Lost calls, lack of internal communications, were hindering the operations of our multi-site hoteliers. VoIP and Unified Communications support the acceleration of performance and customer service.

Communications

VoIP Implementation for our Law Practise Customer

Our Customer - a legal firm which is becoming one of the UK’s fastest-growing legal practices, have built an innovative business model that has disrupted the staid and steady world of solicitors. However, with that, the desire to remain forward thinking and progressive in their practise, has meant that they needed to address the fundamental issues affecting their telecommunications.

Communications

Accelerating our Finance Asset clients growth with VoIP & Unified Communications

Our clients are asset finance experts, making vehicle and asset finance personal. With accelerated growth, the business continues to grow across multiple locations. However, until we worked with them, they were struggling to offer the customer service desired and work productively in line with their growth.

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