Managed Service Desk

The technological landscape is rapidly changing, which is presenting a significant challenge for organisations, particularly those delivering services to end-users. Many organisations are struggling to keep pace and have outgrown their digital infrastructure, leading to long-term inefficiencies, disrupted services and a poor end-user experience. 


Our Managed Service Desk is the engine behind our managed service offering. Aligned with the ITIL framework of IT service management best practice, our services desks are built around your unique needs; to unlock long-term efficiencies across your organisation, promote agility across all service lines and help you remain ahead of the cure by transforming the end-user experience. 


ITIL Lifecycle

Service Desk as a Service

At Espria, our managed service desk solutions offer essential technical support and industry leading knowledge to support customers across our service pillars in IT, and using similar, appropriate methodologies in document solutions and communications.


Our Service Management Tool allows customers to log and view the status of their own tickets via an online portal. All tickets are also subject to defined Service Level Agreements (SLAs) as detailed in our Support Agreement. By helping users to manage and prioritise urgent requests, as well as automate everyday manual tasks, our managed service desk teams can ensure you focus on the work that really matters to you.


Find out how we can help to free up your IT team to support other areas of your business with a free consultation and how our tailored solutions can help you to reach your long-term goals. 

It services

Case Studies

IT Services

Vercity – Ensuring Business Continuity & Security into the Future

Vercity provides a range of financial management & consultancy services, and they required an IT vendor to provide industry insights and help keep their data secure.

IT Services

Team17 – Using Power BI to Improve Reporting & Business Decision Making

A multi-award-winning video game development company got in touch with Espria to discuss improving their reporting and utilisation of their data.

IT Services

The Development Bank of Wales – Managing a Laptop Refresh Project

The Development Bank of Wales is a public sector finance company employing almost 300 people based in Wales. Espria were engaged to manage a laptop refresh project.

IT Services

National Association of Head Teachers – Managing a Move to the Cloud

Following the pandemic, NAHT was able to expedite its long-term plan to go fully cloud-based and complete the move from their bricks and mortar head office to the cloud in 2023.

Why Espria?

We understand that switching to a new provider can be a daunting process. Risks of increased costs, overcomplicating existing process so they are no longer fit for purpose, or even concerns as to whether a new provider will have the knowledge required to support the complexities of your organisation are common concerns.


At Espria, our ITIL-based managed service desk can improve the end-user experience and help organisations to remain agile. Underpinned by strong partnerships, we can strengthen your digital infrastructure and implement long-term strategies that identify key opportunities to improve your services and unlock value for money.


We are committed to working with you to gain a wider understanding of your needs to deliver the highest standards of customer service. Our Service Delivery Managers (SDMs) harness deep ITIL knowledge and act as a single point of contact for many Espria Managed Services, and facilitate access to Espria Project and Professional Services, acting as a vital escalation point for any service or contractual issues. By working to agreed SLAs, our powerful Power BI tools from Microsoft also enable our SDMs to produce automated monthly service reports and deliver key insights in essential meetings at a time that suits you best,

Whether you are looking to centralise and consolidate your services, implement a standardised IT approach or overhaul existing ways of working, our ITIL-based manged service desk solutions can drive efficiencies, allow end-users to raise incidents directly and view real time stats, progress and get in touch with ease.


Our Services

People in the office

Our managed IT service desk services include the following:

Client onsite or remote service reviews will be chaired by the Espria Service Delivery Manager and can also include monthly service reports, service improvement plans, major incident reports, business updates and risk and issue logs and reporting.

speak to an expert

Speak to Scott

Scott takes the time to understand the complexities of your IT environment and support you with your future strategy implementation.


IT Support in other regions

Our IT Support services are available across the UK.
Find out more about how we can help your business locally:


IT Support services in London from Espria. Find out more about outsourced IT support and how it can help your business locally.


IT Support services in Kent from Espria. Find out more about outsourced IT support and how it can help your business locally.

Milton Keynes

IT Support services in Milton Keynes from Espria. Find out more about outsourced IT support and how it can help your business locally.


IT Support services in Aylesbury from Espria. Find out more about outsourced IT support and how it can help your business locally.


IT Support services in Hampshire from Espria. Find out more about outsourced IT support and how it can help your business locally.

Get a quote?

We create ‘simple’, cohesive solutions that transform our clients’ business operations. Whatever your goals, we are here to help you achieve them. So get in touch and start your IT digital transformation today.

Our Other Services

Cloud Services

Accelerate your performance and agility with cloud services that enable your business to benefit from maximum uptime and no disruption.


Cloud-based communications, keeping your teams collaborating seamlessly and securely.

Managed Print Solutions

Evolve your workplace technology, maximise uptime, and eliminate the burden of your document and printing environment.

Hybrid & Remote Working

Wherever they work, your teams are supported with seamless IT solutions.