Hybrid & Remote Working Support For Our Clients | Espria Skip to main content
We are monitoring the issues around some Microsoft services and will update accordingly

Nowadays, many of us have both teams working from home and working in the office. We need to ensure that processes and solutions are in place to carry out all operations as efficiently as possible.

One of our manufacturing clients who makes bespoke windows turned to us for support in their printing and document management environment. We were already providing them communications services but, when the pandemic struck, they needed extra help from us.

Their key objectives were to have one company to call both for their print and communications solutions. Their number 1 priority was to streamline their printing operations and reduce the number of invoices they were receiving.

Our client’s challenges : too many invoices & a substandard print customer service

When we first spoke to our client, whilst supporting them with their telecommunications, they had multiple suppliers for their other operations.

 

There was often confusion about who to call for what service and also the customer service they received from their printing suppliers was substandard.

 

To make things worse, the print invoicing was highly confusing. They were receiving lease and service invoices from separate companies, doubling the amount of processing.

 

Their teams were also finding it difficult to manage the flow of invoicing through the business whilst they were working both from home and in the office.

 

The fact that emails were used to authorise and update invoicing didn’t help either. There was a lot of double-handling in invoicing and a lot of time was wasted.

Laughing people

Our solution : extended client support to cover print requirements

Our client was already benefiting from the simplicity we pride ourselves on – our personal approach and our UK based Client Support team for their communications. We just extended that to cover their print requirements.

 

Concretely, to support their document solutions, we implemented Document Management. It created the streamlined, efficient document processes they needed regardless of the location of their teams.

 

Having only one team to call enables our client's workforce to work efficiently and seamlessly

The result

Our client benefits to a greater extent from having only one number to call. Also, thanks to our Communications and Document Management solutions, their teams can work productively both remotely and in the office.

 

Our clients

Case Studies

IT Services

Vercity – Ensuring Business Continuity & Security into the Future

Vercity provides a range of financial management & consultancy services, and they required an IT vendor to provide industry insights and help keep their data secure.

IT Services

Team17 – Using Power BI to Improve Reporting & Business Decision Making

A multi-award-winning video game development company got in touch with Espria to discuss improving their reporting and utilisation of their data.

IT Services

The Development Bank of Wales – Managing a Laptop Refresh Project

The Development Bank of Wales is a public sector finance company employing almost 300 people based in Wales. Espria were engaged to manage a laptop refresh project.

IT Services

National Association of Head Teachers – Managing a Move to the Cloud

Following the pandemic, NAHT was able to expedite its long-term plan to go fully cloud-based and complete the move from their bricks and mortar head office to the cloud in 2023.

Please fill out the below form and one of our team will get back to you asap. Alternatively please call 0330 175 5588 to speak to a member of the Espria team.

Book a Call​

Why not let us call you? We like to keep things simple, and our team are here to advise and support you in your technology transformation.

Please fill out the below form and one of our team will get back to you asap. Alternatively please call 0330 175 5588 to speak to a member of the Espria team.