As print requirements grow, companies often buy products and services from different companies to meet urgent demands. Unfortunately, as a result, servicing and maintaining the machines was extremely complicated and costly.
Our client's issues : a mismatch of printers left staff confused
The publishing company owned equipment from 5 different manufacturers, bought from 3 different suppliers. Staff didn’t know how to use the machines effectively as each one had different requirements.
It was also difficult to keep track of consumables since each printer used a different toner. Staff consistently ordered the wrong items, meaning that money was wasted.
In addition, when maintenance or repair was needed, there was also a lot of confusion over which company was responsible for which machine.
Our solution: we have all their printing needs covered
Espria simplified the printer fleet of the publishing company by ordering the right machine for every department. The consistency in the range of devices supplied means that training time has been reduced and staff can order the same consumables for multiple devices.
Arranging everything through a single supplier has also simplified their billing and ordering procedures. They now have one contact, one company and one number for everything – including their leased print agreement. Espria is the only company they need to speak to about their printing needs.