Summary of Position:
Due to continued growth and expansion, we are looking for a Network Service Co-ordinator to join our successful team here at Espria. With offices in Hampshire, Hertfordshire and Cambridgeshire, Espria design, install and maintain business telecommunication solutions, document and IT solutions for customers throughout the UK.
What can Espria give to you?
- Competitive salary
- 23 days holiday (moving to 26 with service)
- Pension
- Death In Service Insurance
- Health Insurance
- Employee Assistance Programme
- Free treats and refreshments
- Modern Offices
- Free Parking
- Fun Team Events
- Perkbox
- Development and training support.
Competencies Required:
- Time Management Skills
- Excellent customer service skills
- Able to work within a team as well as on own initiative
- Able to adapt to change
- Excellent telephone technique and manner.
Experience & Training:
- An understanding of PSTN, ISDN, Broadband, SIP
- An understanding of Ethernet Technologies desirable
- An understanding of PBX/Hosted telephone systems (Cloud)
- Experience using WLR ordering portal.
Duties:
The main objective of the role is to manage the supply of network services to the client, maintaining good relationships and processes with suppliers and colleagues to ensure a smooth transition into Espria.
This includes:
- Placing and managing Fixed Line, Broadband, SIP and Mobile product orders using a variety of internal and external systems
- Informing customers of new and ongoing orders via telephone and email
- Regularly updating customers with fault progress and timescales
- Ensuring all internal systems are updated with provision changes.
Who are you?
- You are confident on the phone
- You enjoy multi-tasking and troubleshooting
- You are organised and self-motivate.
- You have a can-do attitude and a pro-active & practical approach to your work
- You treat client experience with the upmost importance
- You enjoy working in a team and are happy to help & learn about other teams in the business.
Why join us?
Our teams are the heart of our business and the high service delivery we provide to our clients is because of their commitment.
Collaborate
Teams work together as one.
Action
To take the initiative and be proactive.
Remarkable
To be extraordinary in delivering our service.
Evolve
Constantly develop and progress to always be at the cutting edge of technology and service delivery.
Espria is a fun, fast paced environment, constantly learning and adapting to new situations. I chose to work here for the career progression, opportunity to learn new skills & progress my career.
I choose Espria as an exciting, evolving company which consistently allows me to expand and cultivate my skills. Espria is about the people; the team collaboration here is a testament to our success which I am proud to be a part of. I truly believe that we can accomplish anything we put our mind to if we are surrounded by positive people. We do great work when we love what we do.
I have worked for Espria for 8 years and have developed my career so that I am now leading a team. Espria is an excellent place to work, where you are allowed to grow and develop. Every day is exciting and I love working with our clients delivering excellent support.
