Espria Partners with Cloud Solutions Provider Five9
Espria announced today a new strategic alliance with Five9, a leading provider of intelligent cloud contact centre solutions. The collaboration will allow both companies to extend the delivery of leading capabilities that help businesses deliver more engaging and unified customer journeys across digital and voice channels and between virtual and live agents. The addition of Five9 to the Espria portfolio of cloud-based applications is a major enhancement to its existing offering. Contact centres have become necessary for many organisations to adopt systematic approaches to enhance performance, channel support and engagement, reporting, and analytics, with a continuously changing customer base where customer preferences often change. These solutions streamline the process of providing modernised, up-to-date services to customers as well as customising them to meet specific preferences and requirements to provide the benefits of minimal capital investment, 24/7 technical support, reliability, security, and scalability. Alex Tupman, CEO of Espria commented, “Today, it is crucial for contact centres to unify and analyse customer interactions across channels, self-service, and live channels and to break the data silos to transform data into a winning customer experience strategy. As a result, we have been actively looking to move into the customer contact centre market, enhancing our overall solution offering. This partnership enables us to do just that, and to realise our customer-focussed strategy.
“Five9 will now enable us to resell and integrate practical and powerful tools for managing customer experiences with a solution that overcomes the inherent complexities involved in integrating multiple touchpoints across both self-service and assisted channels.” Five9 will also be partnering with Espria in its mission to champion how to ‘do more with less’ by delivering unrivalled industry leading Optimise IT events in 2023. Espria is taking its expertise across the country with the most advanced technologies in security, document solutions, communications, automation and more, as ‘Optimise IT’ goes on the road. Five9 will be one of the key partners, exhibiting at Optimise IT in Newmarket 28th March and delivering a keynote at Optimise IT in Doncaster 28th June. Five9 has a recognised heritage in helping organisations address customer experience challenges by delivering flexible and practical tools for deploying and managing AI applications, as well as the ongoing integration of real-time analytics and business intelligence. Thomas John, VP Partners EMEA at Five9 said, “Five9 is committed to delivering the best-in-class partner experience to align, amplify, and accelerate success with our Five9 global partner ecosystem. Our partners are an extension of our global go-to-market strategies and extension of our culture. Espria brings market reach and technological skills to drive sales and extend our joint market footprint.”
You may be interested in
From AI Experimentation to Real Business Outcomes: Our Takeaways from Microsoft Frontier Tour London
This week, Pete Graham, Microsoft Business Manager at Espria, attended Microsoft Frontier Tour London alongside members of the wider Espria team to hear directly from Microsoft leaders, partners and customers about the future of artificial intelligence. Having attended Microsoft’s AI Tour last year, Pete was interested to see how the conversation had evolved over the past 12 months. What became clear throughout the day was that the discussion around AI has matured significantly. A year ago, many organisations were still asking what AI could do. Today, the focus is increasingly on how to adopt it…
Critical PHP vulnerabilities: do you know who owns the fix?
When websites and applications sit with different teams and suppliers, the first challenge is knowing who needs to act. Critical vulnerabilities have been disclosed affecting PHP, a technology widely used across websites, web applications and other software products. The technical advice is clear: identify affected systems and apply the available updates. But for many organisations, the first challenge is understanding where PHP is being used, who manages those systems and who is responsible for taking action. To help you identify potential exposure, we have created a PHP Security Checker to determine whether your systems have…
Beyond the Filing Cabinet: What Document Management Actually Saves You
Document Management for Small Offices with DocuWare For many small offices, document management still means a filing cabinet, a shared drive with inconsistent folder names, and a lot of time spent searching for the one contract or invoice somebody needs right now. DocuWare replaces that with a structured, searchable system that sits behind your everyday paperwork. What does DocuWare mean in practice? Giving Office Managers time back For an Office Manager who is often the person holding the whole administrative process together, this is time back. Fewer interruptions to find a document for a colleague,…
Copilot vs. Claude
Why Microsoft 365 Copilot fits every day work A plain-English guide for people trying AI at work: what Copilot does, how it differs from a separate assistant such as Claude and where to start. The short answer Claude is a separate AI workspace. Copilot sits inside the Microsoft apps many teams already use and can work with the emails, files and meetings each person is allowed to access. A separate assistant helps when: Copilot helps when: – You need help creating or developing content from scratch. – The task is focused research, reasoning or code….
Microsoft is changing Copilot billing. Here’s how to stay in control of AI costs
From 1 December 2026, new Microsoft 365 Copilot Business purchases through CSP will come with usage-based billing already configured. At first glance, that might sound like another variable cost for IT and finance teams to manage. But it also gives businesses a practical way to access the next generation of Copilot experiences while retaining control over who can use them, how much they can spend and where that money goes. This matters because Copilot is changing. New experiences such as Copilot Cowork are designed to carry out larger, multi-step pieces of work. That creates more…
Phishing just got personal
AI-powered phishing attacks are becoming harder to detect, with increasingly sophisticated emails bypassing traditional security controls. As a result, organisations are placing greater focus on Human Risk Management, recognising employee behaviour as a measurable cybersecurity risk. SecureLearn, powered by KnowBe4 and fully managed by Espria, helps businesses reduce human risk through continuous security awareness training, phishing simulations, targeted coaching, and board-ready reporting that demonstrates improvement over time.