Blogs & Insights

Silhouettes of business professionals in a modern office setting, shaking hands and collaborating, representing customer acquisition and business relationships in a post-pandemic world.

Customer Acquisition Trends in a Post-Pandemic World – Author, Alex Tupman CEO

With the government’s ‘work from home’ guidance finally being lifted this week, busy office buildings, vibrant city centres and face to face customer interactions are on the horizon. But in this new era of digital delivery, are virtual customer interactions here to stay?

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What are the top business priorities of 2022?

Cyber Security and AI Technology are some of the key priorities for businesses in 2022.

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Woman wearing glasses working at a computer with digital data overlays, symbolising staying focused on cybersecurity risks despite seasonal distractions like Christmas.

Don’t allow the Christmas cheer to distract you from your Cyber Security

This is the time of celebration, but Cyber Criminals are waiting for you to be distracted to ruin your business.

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Team collaborating in an office while connecting with remote colleagues on a video call, representing a modern hybrid working environment enabled by digital communication tools.

Can you create an ideal Hybrid Working Environment?

Remote and hybrid working has presented new challenges for business leaders. But there is a way forward that will satisfy both leadership teams and their employees.

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5 Things you probably don’t know about the ISDN Switch Off

5 things you will want to know about the ISDN Switch Off

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5 ways to protect your Cloud Solutions from Cyber Attacks

We take a look at the 5 keyways you can protect your cloud solutions from any Cyber attacks

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Padlock icon over a blurred digital background, representing data security, encryption and protection of sensitive information.

What is the Cyber Attack landscape for 2021

The pandemic in 2020 created a unique year with businesses having to rapidly adapt to the new challenge of maintaining their operations with remote workers. This created the right opportunity for cyber attackers to refine their tactics and take advantage of a lack of security.

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Overhead view of a team working at desks with laptops and documents, representing customer service operations supported by secure and collaborative digital tools.

Why Cyber Security is important for your Customer Service Teams

Never assume that your teams know about cyber security. It is imperative that you keep your customer service teams fully up to date with the latest advice on cyber security and ensure there is regular company training.

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Customer service agent using a laptop and headset to video call a client, with digital network overlays illustrating cloud communications enabling efficient, connected support.

Cloud Communications benefits your customer service teams

Customers are more intuitive and demanding now than they ever have been. They expect excellent customer service (and rightly so!), desiring live chat and real time communications.

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Why mobile printing supports your remote working teams

As work life has become more complicated with teams in either in the office or working remotely and businesses have had to adapt to the fact that our teams are mobile so therefore solutions to accommodate this has meant the implementation of seamless capabilities and mobile printing is essential.

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