Can ESG-related measures be included in transition documentation if required?

Yes. Where environmental, social and governance (ESG) measures form part of customer requirements, Espria can incorporate them directly into onboarding and transition documentation.

ESG measures are treated as governed deliverables, aligned with onboarding objectives and documented in a way that supports assurance, reporting and audit, without introducing unnecessary complexity.

Including ESG measures in onboarding documentation

Where required, ESG-related measures can be captured within existing onboarding artefacts rather than managed separately.

This may include:

• ESG objectives or commitments referenced in the transition plan
• Sustainability-related success criteria or milestones
• Device reuse, refurbishment or recovery plans
• Low-impact delivery or resource efficiency considerations

Embedding ESG measures into core documentation ensures visibility and accountability.

Alignment with governance and readiness controls

ESG measures included in documentation are governed in the same way as technical and operational requirements.

This ensures:

• Clear ownership for ESG-related actions
• Tracking through onboarding governance and reporting
• Inclusion in readiness validation and sign-off where appropriate

ESG commitments are therefore managed with the same discipline as service controls.

Evidence and audit readiness

Where ESG reporting or assurance is required, documentation can support evidence capture.

This may include:

• Asset handling and disposal records
• Documentation of reuse or refurbishment decisions
• Records aligned to customer ESG frameworks or procurement requirements

Evidence capture is proportionate and agreed upfront.

Flexibility based on customer requirements

Not all customers require ESG measures to be documented during onboarding.

Espria applies this approach:

• Where ESG obligations exist
• Where sustainability goals are a stated priority
• Where documentation adds value or supports assurance

This avoids unnecessary overhead while supporting formal requirements where needed.

Transition into BAU governance

Once onboarding completes, ESG-related documentation and actions are handed into BAU governance.

This ensures:

• Continued visibility and ownership
• Ongoing reporting where required
• No loss of accountability post-transition

ESG commitments are sustained beyond transition, not closed at go-live.

Key takeaway

Espria can include ESG-related measures directly within transition documentation where required, embedding them into onboarding governance and readiness controls.

By treating ESG commitments as structured, documented deliverables, we support responsible onboarding without compromising managed service quality, clarity or control.

Related questions

• Who is responsible for ensuring ESG-related actions are implemented and reported during transition?
• How are lessons learned captured after sign-off?
• Are sustainability objectives tracked as onboarding milestones?