Can we buy services individually or do we need to choose from predefined bundles?

Yes, you can buy services individually or as a predefined bundle. We give you complete flexibility in how you engage with us. We deliver our services to suit your business as outlined below.

Buying Services Individually

If your priority is solving a specific challenge, such as reducing the cost of Microsoft 365 licensing, strengthening endpoint security or introducing robust backup,  you can buy that service as a standalone solution with the option to bolt on a managed service for additional support. 

Benefit from the ability to test us on a single, high-impact service before expanding the relationship.

Gain the assurance that each service comes with defined scope, SLAs and escalation paths, so it integrates seamlessly into your IT estate.

Get clear visibility of inclusions, exclusions and reporting, ensuring no hidden surprises.

This approach is ideal if you:

• Need a specific point solution.
• Have internal IT capabilities but require specialist support in one area.

Choosing a Bundle

Our predefined bundles, such as End User Support , Business Protect and Security Service Edge (SSE) are designed for organisations that want greater integration, efficiency and long-term value. Espria services are designed around structured standards but can be configured to suit each client’s operational context. Response targets, governance cadence, reporting depth and integration methods may all be tailored to reflect industry requirements, geographic coverage or internal IT maturity, ensuring consistent quality while enabling bespoke outcomes.

Bundles bring together complementary services (e.g. end user telephone support, training, compliance monitoring and security) into a single, streamlined package.

Pricing and SLAs are simplified and reporting is unified across the bundled services.

Bundles are especially attractive for growing businesses that want scalability and strategic IT alignment from day one.

This approach is ideal if you:

• Prefer an “out-of-the-box” framework for modern IT operations.
• Want built-in best practices across security, compliance and sustainability.
• Need a roadmap to scale without renegotiating every individual service.
• Want or need simplified budgeting on a cost per user basis.

Moving Between the Two

Many of our clients start small, then grow into bundles as they see the value of an integrated approach. Elements of bundles can be provided as individual service lines if required. 

We also provide a Service Governance Framework, so whether you engage us for one service or a complete bundle, you get:

• Regular service reviews and performance reporting
• SLA adherence and detailed escalation paths
• A designated point of contact

Key Takeaway

Each service maintains clear governance and accountability, while allowing for adaptation to client-specific needs. Each service operates within structured, transparent frameworks that can be flexibly configured to match each client’s operational, compliance and governance requirements.

You can buy services individually to address an immediate need or adopt a bundle for greater integration and strategic impact. With Espria, the choice is yours, and whichever path you take, we’ll ensure your IT environment remains secure, supported and scalable.