Do predefined bundles affect SLA targets, reporting frequency or escalation paths?

No, your core SLAs, reporting cadence and escalation processes remain consistent across all Espria services. 

What changes with a bundle is the breadth of coverage and the integration of services, which can actually enhance visibility and simplify governance.

SLAs Remain Consistent

Every managed service, whether bought individually or within a bundle, carries defined SLA targets for response and resolution.

Bundles do not dilute SLA commitments, they unify them across a broader scope of services.

Reporting Frequency

Reporting cadence is the same regardless of bundle adoption:

• Monthly reporting of usage, incidents, patching and compliance.
• Optional Customer Portal dashboards for real-time metrics.
• Regular service reviews for strategic alignment.

Escalation Paths

Escalation paths do  not change in a bundle. However, bundles can simplify escalation because:

• A larger scope under one governance model.
• Your Designated Point of Contact  has a broader view of interrelated services, making escalation more efficient.

Key Takeaway

Each service maintains clear governance and accountability, while allowing for adaptation to client-specific needs. Each service operates within structured, transparent frameworks that can be flexibly configured to match each client’s operational, compliance and governance requirements.

Predefined bundles don’t alter your SLAs, reporting or escalation, they standardise them across a wider scope and often add consolidated reporting and governance features. In practice, bundles make oversight simpler, not more complex.