Managed Firewall Services

Espria provides proactive management of firewalls to maintain compliance, ensure network security and prevent unauthorised access.

Espria services are designed around structured standards but can be configured to suit each client’s operational context. Response targets, governance cadence, reporting depth and integration methods may all be tailored to reflect industry requirements, geographic coverage or internal IT maturity, ensuring consistent quality while enabling bespoke outcomes.

Inclusions

• Configuration and rule set management
• Firmware updates and patching
• 24/7 monitoring and alerting
• Firewall performance optimisation
• Incident response and escalation

Exclusions

• Unsupported legacy firewall models
• Non-Espria procured firewalls without support contracts

Prerequisites

Espria-managed or supported firewall hardware/software

SLA Targets

P1: Response 0.5h | Resolution 4h

P2: Response 1h | Resolution 6h

P3: Response 4h | Resolution 12h

Reporting & Dashboards

• Monthly firewall health and patch compliance report
• Quarterly security posture review

Licensing & Dependencies

Requires vendor licensing (e.g. Fortinet, Sophos)

Optional Add-ons

• Advanced threat monitoring (MDR integration)
• Firewall replacement and procurement service