Out-of-Warranty and End-of-Life Support

Espria provides managed cover for devices and systems beyond vendor warranty, ensuring continuity while planning refresh or replacement.

Espria services are designed around structured standards but can be configured to suit each client’s operational context. Response targets, governance cadence, reporting depth and integration methods may all be tailored to reflect industry requirements, geographic coverage or internal IT maturity, ensuring consistent quality while enabling bespoke outcomes.

Inclusions

• Extended support for legacy hardware
• Break-fix management with agreed response times
• Inventory tracking of end-of-life assets
• Lifecycle planning for replacement

Exclusions

• Hardware parts costs (quoted separately)
• Unsupported OS/software platforms

Prerequisites

Legacy asset list provided to Espria

SLA Targets

P1: Response 1h | Resolution 8h

P2: Response 2h | Resolution 16h

Reporting & Dashboards

• Asset lifecycle reports
• Refresh/upgrade roadmap included in governance reviews

Licensing & Dependencies

None, but vendor warranties must have expired

Optional Add-ons

• Sustainable refresh via Espria Refresh11
• WEEE-compliant disposal and recycling services