Who is responsible for ensuring ESG-related actions are implemented and reported during transition?

Espria ensures ESG-related actions during transition are explicitly assigned, governed and reported, rather than treated as informal or optional activities.

Where environmental, social and governance (ESG) considerations form part of onboarding requirements, clear ownership is essential.

Ownership of ESG actions during onboarding

Responsibility for ESG-related actions during transition is jointly owned but clearly defined.

Primary accountability typically sits with:

• The Transition Manager, who ensures ESG actions are planned, tracked and delivered during onboarding

• The Service Delivery Manager, who ensures continuity of ESG commitments beyond transition into BAU

This dual ownership ensures ESG actions are delivered during transition and sustained long term.

Integration into onboarding governance

ESG actions are embedded into existing onboarding governance rather than managed separately.

This includes:

• Inclusion of ESG objectives in onboarding plans and milestones
• Tracking ESG-related actions through the RAID log where risk or dependency exists
• Visibility within onboarding status reporting and governance forums

This ensures ESG commitments receive the same level of oversight as technical or operational deliverables.

Collaboration with customer stakeholders

Where ESG objectives are driven by customer policies or procurement requirements, Espria works closely with nominated customer stakeholders.

This may include:

• Sustainability or ESG leads
• Procurement or compliance teams
• IT or operational sponsors

Roles and responsibilities are clarified early to avoid duplication or gaps in accountability.

Evidence, tracking and reporting

Where required, Espria supports the capture and reporting of ESG-related evidence during transition.

This may include:

• Tracking device reuse, refurbishment or disposal activities
• Documenting low-impact delivery decisions
• Providing audit-ready evidence aligned to customer requirements

Reporting is proportionate to scope and aligned with agreed success criteria.

Transition into BAU accountability

As onboarding completes, ESG responsibilities are formally handed into BAU governance.

This ensures:

• ESG actions remain visible beyond transition
• Ongoing reporting and review continue as required
• Accountability is retained within service governance structures

There is no loss of ownership once the Transition Team disengages.

Key takeaway

Espria assigns clear ownership for ESG-related actions during onboarding, embedding them into transition governance, reporting and handover into BAU.

By treating ESG commitments with the same discipline as technical and operational controls, we ensure responsible delivery without compromising service quality, security or accountability.

Related questions

• How is governance run during onboarding?
• What prerequisites and success criteria are identified at inception?
• Are sustainability objectives tracked as onboarding milestones?