Are users provided with onboarding materials or guidance that promote sustainable digital behaviours?

Yes. Where relevant, Espria can include guidance that promotes sustainable digital behaviours as part of onboarding communications and user enablement, supporting customer ESG objectives without adding friction or complexity for users.

Sustainable behaviours are encouraged through practical guidance and sensible defaults, not policy-heavy mandates, baked into our sustainable services. 

Sustainability as part of user enablement

During onboarding, Espria considers whether sustainability objectives apply to user behaviour and digital working practices.

Where appropriate, guidance may focus on:

• Reducing unnecessary device replacement or rework
• Encouraging efficient use of collaboration and storage tools
• Supporting remote-first or low-travel working patterns
• Promoting responsible use of devices and peripherals

Guidance is aligned to how users actually work, not abstract targets.

Inclusion within onboarding materials

Sustainability-related guidance can be included within existing onboarding materials rather than delivered separately.

This may include:

• Welcome packs or onboarding guides
• Device usage and care guidance
• Tips embedded within training or FAQs
• Post-go-live reference materials

Embedding guidance into standard materials ensures visibility without overload.

Practical, user-focused messaging

Messaging is kept simple and actionable.

Examples may include:

• Guidance on power management and device care
• Encouraging use of collaboration tools over unnecessary duplication
• Clear processes for returning or redeploying devices
• Awareness of support routes to extend device life

The focus is on behaviours users can realistically adopt.

Alignment with technical controls and defaults

Where possible, sustainable behaviours are reinforced through technical configuration rather than relying solely on user action.

This may include:

• Energy-efficient device settings
• Standardised device builds that reduce waste
• Remote support models that avoid unnecessary travel

This ensures sustainability is supported by design.

Governance and proportionality

Not all onboarding programmes require sustainability-focused user guidance.

Espria applies this approach:

• Where customer ESG objectives exist
• Where guidance adds value without impacting productivity
• Where behaviours align naturally with service delivery

Sustainability guidance is proportionate and contextual.

Transition into BAU user engagement

Where sustainability guidance is provided during onboarding, it can be reinforced post-go-live through:

• Ongoing user communications
• Training refreshers
• Service reviews or improvement initiatives

This ensures behaviours are sustained beyond onboarding.

Key takeaway

Espria can provide onboarding materials and guidance that promote sustainable digital behaviours where this aligns with customer objectives.

By embedding practical, user-focused guidance into existing enablement activities — and reinforcing it through technical defaults — we support responsible digital working without compromising usability or adoption.

Related questions

• Can refurbished or low-impact devices be included in user deployment plans?
• How are change management and user communications handled during onboarding?
• What training and learning resources are provided to users?