Supporting our Property Consultant clients with their Communications needs
As a business grows, its operational processes can become outdated. That’s why our property consultancy client had to review their communications system in order to support their teams, their clients and drive the development they needed to remain successful.
Our client’s issues : inadequate communications
The major issue faced by our client was the very poor quality of their broadband. It proved to be a sticking point in being able to deliver their services to their property clients and was creating a huge amount of frustration within their teams.
Also, their existing phone system didn’t enable them to see who was calling them, nor where the call needed to be diverted. In short, it was creating a disjointed experience and impacting the delivery of the business services.
Our solution : on-premise phone system
As the clients’ broadband is poor and with no fibre available, we opted for the LG On-Premise solution. This phone system is a hybrid system and will run off their current ISDN lines for the time being.
Once fibre is available, we can order and upgrade the lines to Voice over Internet protocol SIP Trunks, hence futureproofing our customer’s solution.
We provided Unified Communications System (UCS) power on the phone system. It’s a software that runs in conjunction with our client’s phones on their computers.
The upside? Each user can see exactly who is calling, has access to a phone book, can see their latest dialled numbers and missed calls! They can even highlight a number and click to dial out.
Now, our customer also has access to an ISDN call recorder.
Every call that comes in or goes out of the office is recorded. It enables teams to go back and listen to vital pieces of information if needed and keep important calls. These can be searched by telephone number, date, time, extension number. It’s nice and easy to use and proves a useful training tool both for new starters and existing teams who need to maintain best practices.
Furthermore, we provided Bluetooth headsets to teams, enabling them to respond to calls away from their desks, be more flexible in their work and more proactive.
On-premise solutions are a flexible step if you are not operationally ready to step up to the cloud yet.
The result
Our client’s teams are more flexible in their operations and highly productive. The company now offers a seamless, client focused approach in their communications and is ready for the future.
You may be interested in
Why Businesses Should Invest in ESG: Lessons learned by Espria
In today’s competitive landscape, Environmental, Social and Governance (ESG) performance is no longer just a “nice to have”—it is a critical business imperative. Companies that prioritise ESG are better positioned for long-term success, risk mitigation, and reputation enhancement. Today’s world demands more from companies than just financial performance. Customers want transparency. Employees want purpose. Investors want resilience. ESG helps businesses manage risk, seize new opportunities and build trust with the people who matter most. It is how you can stay competitive, stay responsible and stay relevant in a fast-changing world. A powerful case study of…
The Importance of Compliance and Security: Complementary Forces in Today’s Business World
In today’s rapidly evolving business landscape, compliance and security have become paramount. These two elements, often perceived as hurdles, are in fact complementary forces that drive business success and sustainability. Understanding their importance and how they work together can transform them from perceived blockers into enablers of growth and innovation. The Role of Compliance Compliance refers to adhering to laws, regulations, standards and ethical practices relevant to an industry. It ensures that a company operates within the legal framework and maintains its reputation. Compliance is not just about avoiding fines and legal issues; it is…
Businesses are losing money and jeopardising security to IT sprawl and quick fixes, says Espria
IT Leaders must take action on unchecked technology sprawl and shadow IT that are draining budgets, increasing cyber risks, and complicating their digital environment. According to a recent study, budgets towards insider risk management have doubled in the past 12 months, with 81% of business leaders looking to secure their internal business infrastructure as geopolitical tensions escalate and remote workforces become the norm. ‘Digital transformation ushered in new possibilities and solutions for computing, but it also introduced a potential for sprawl that burdens IT teams everywhere,’ said Brian Sibley, Virtual CTO at Espria. ‘When faced…
Espria launches Espria Connect, enhancing Microsoft Teams with Advanced Unified Communications
The new product, Espria Connect, isn’t just another telephony solution. It’s a game-changer, offering a cost-effective, scalable, and secure telephony solution for SMBs, mid-market and enterprise customers. Combining the power of Microsoft Teams with Cloud-Based Unified Communications, Espria, the leading managed services provider, is excited to introduce Espria Connect. This powerful solution streamlines business communication infrastructure and addresses the growing demand for a unified communication solution that supports hybrid work environments. Designed for businesses of all sizes, Espria Connect allows users to manage voicemail, make and receive calls, and access a diverse range of other…
Reimagining education: How AI is changing the way we teach, learn, and collaborate in schools
Technology has long been used by educators to support teaching and operations, facilitating staff with a wide range of platforms and resources. A particular tool that has sparked both controversy and curiosity is the inclusion of artificial intelligence (AI). A study by BCS, the Chartered Institute for IT, found that most teachers are reluctant to use AI for pupil learning with 84% of educators not changing the way they assess their students’ work. This comes after Ofsted recently launched an independent review on the use of AI in schools and how to develop the understanding of…
Espria launches CSP renewal assessment service
Leading managed service provider launches new service to address the costs associated with software sprawl, helping to drive down OpEx as businesses increasingly feel the financial squeeze. Espria, a leading digital solutions provider, has launched a free M365 Licence Assessment programme to help businesses save costs by reviewing existing licence estates and identifying those licences not in use or no longer being utilised. With Microsoft recently changing how they sell and structure licenses, businesses must now reassess their current M365 licenses, looking for ways to reduce costs and keep the capabilities they need as they…