Prepare for hybrid business success with unified communications analytics

Improving and protecting your business, particularly as we emerge into a hybrid working environment, is ultimately achievable by using the data trapped in your communications systems into usable, understandable insights. This will allow your business to ascertain your teams’ workflows and your business processes. Unified Communications holds a wealth of information that can help you understand your team, the pressure points, the workflows, regardless of their location. That way you are able to understand what support needs to be implemented to improve pain points and ultimately improve the experience for your clients. Ultimately, it’s actionable insights in real-time, exceptionally valuable as it allows you to be reactive. More businesses are moving toward cloud technologies, so its essential to be ahead of the tools that are necessary to communicate with each other. Unified Communications is an incredible tool to not only benefit from exceptional collaboration aspects to support hybrid working, but the analytics are essential in understanding how your business is functioning. It’s not a “nice-to-have” its essential if your business is to function and succeed in the hybrid working environment. Your business operations from a bird’s eye view Have you asked yourself – do I know what’s happening across the business operations right now? Have you a clue about the issues that are arising, do you know what support your teams working remotely need? Real-time insight from your unified communications analytics can help you identify and react quickly to any trends identified. By having instant visibility, you can focus on essential business matters that are crucial for now and the future of your business and its growth. Make sure you understand your clients need with call recording. This information held within call recording not only helps with compliance but can ensure you understand how well your teams are dealing with your clients and what issues your customers are facing. Know the calls you are missing. Understanding the client calls you may be missing is imperative in understanding how to improve your business performance. You will see the time of day, the number, that means that you can decide whether you need to return the call or not. Monitor how well your calls are handled. You can view stats on how quickly your teams are answering calls, how many were transferred and how long people were on the phone. This can support your strategy on how to assign tasks to team member. If you address client support emails you are ensuring the operations of your business are seamless and smooth. Analytics are not there to spy to on your teams, they are in place to ensure that you can ascertain where the pain points are for your teams and also support your planning for future business development. Why not take a look at Unified Communications benefits and contact Mode today?
Improving and protecting your business, particularly as we emerge into a hybrid working environment, is ultimately achievable by using the data trapped in your communications systems into usable, understandable insights. This will allow your business to ascertain your teams’ workflows and your business processes.
You may be interested in
Why Businesses Should Invest in ESG: Lessons learned by Espria
In today’s competitive landscape, Environmental, Social and Governance (ESG) performance is no longer just a “nice to have”—it is a critical business imperative. Companies that prioritise ESG are better positioned for long-term success, risk mitigation, and reputation enhancement. Today’s world demands more from companies than just financial performance. Customers want transparency. Employees want purpose. Investors want resilience. ESG helps businesses manage risk, seize new opportunities and build trust with the people who matter most. It is how you can stay competitive, stay responsible and stay relevant in a fast-changing world. A powerful case study of…
The Importance of Compliance and Security: Complementary Forces in Today’s Business World
In today’s rapidly evolving business landscape, compliance and security have become paramount. These two elements, often perceived as hurdles, are in fact complementary forces that drive business success and sustainability. Understanding their importance and how they work together can transform them from perceived blockers into enablers of growth and innovation. The Role of Compliance Compliance refers to adhering to laws, regulations, standards and ethical practices relevant to an industry. It ensures that a company operates within the legal framework and maintains its reputation. Compliance is not just about avoiding fines and legal issues; it is…
Businesses are losing money and jeopardising security to IT sprawl and quick fixes, says Espria
IT Leaders must take action on unchecked technology sprawl and shadow IT that are draining budgets, increasing cyber risks, and complicating their digital environment. According to a recent study, budgets towards insider risk management have doubled in the past 12 months, with 81% of business leaders looking to secure their internal business infrastructure as geopolitical tensions escalate and remote workforces become the norm. ‘Digital transformation ushered in new possibilities and solutions for computing, but it also introduced a potential for sprawl that burdens IT teams everywhere,’ said Brian Sibley, Virtual CTO at Espria. ‘When faced…
Espria launches Espria Connect, enhancing Microsoft Teams with Advanced Unified Communications
The new product, Espria Connect, isn’t just another telephony solution. It’s a game-changer, offering a cost-effective, scalable, and secure telephony solution for SMBs, mid-market and enterprise customers. Combining the power of Microsoft Teams with Cloud-Based Unified Communications, Espria, the leading managed services provider, is excited to introduce Espria Connect. This powerful solution streamlines business communication infrastructure and addresses the growing demand for a unified communication solution that supports hybrid work environments. Designed for businesses of all sizes, Espria Connect allows users to manage voicemail, make and receive calls, and access a diverse range of other…
Reimagining education: How AI is changing the way we teach, learn, and collaborate in schools
Technology has long been used by educators to support teaching and operations, facilitating staff with a wide range of platforms and resources. A particular tool that has sparked both controversy and curiosity is the inclusion of artificial intelligence (AI). A study by BCS, the Chartered Institute for IT, found that most teachers are reluctant to use AI for pupil learning with 84% of educators not changing the way they assess their students’ work. This comes after Ofsted recently launched an independent review on the use of AI in schools and how to develop the understanding of…
Espria launches CSP renewal assessment service
Leading managed service provider launches new service to address the costs associated with software sprawl, helping to drive down OpEx as businesses increasingly feel the financial squeeze. Espria, a leading digital solutions provider, has launched a free M365 Licence Assessment programme to help businesses save costs by reviewing existing licence estates and identifying those licences not in use or no longer being utilised. With Microsoft recently changing how they sell and structure licenses, businesses must now reassess their current M365 licenses, looking for ways to reduce costs and keep the capabilities they need as they…