JJ Estates – Solving Document Solutions Issues for a Property Company
JJ Estates, a property management company in Essex, were experiencing day-to-day document solutions issues caused by an aging self-managed printer which failed to print to the standards expected. Scanning was also a frustration; taking up valuable time with the growing number of documents requiring processing through a single-sheet scanner which caused inevitable backlog.
Following a rigorous consultation process, Espria recommended a managed solution: a new Xerox MFP providing high quality output at speed, a multi-sheet document feeder and OCR scanning capability to streamline the scanning process which JJ Estates were delighted with.
Subsequently, having established a strong relationship, the customer was now happy to explore further commercially and operationally attractive opportunities.
Espria identified that JJ Estates were experiencing issues with their existing IT provider. Support was limited and they needed help with the management of licences. By engaging the Espria pre-sales team, we were able to gain a thorough understanding of the customer’s existing set-up. This then informed the transition and key requirements to ensure security with robust back-up.
Espria presented a comprehensive proposal, bringing these services under one roof; JJ Estates were empowered to move their Microsoft Licences and Managed IT Support to Espria. By implementing these recommendations JJ Estates enjoyed 100% uptime from the printer, coupled with very quick resolution to any tickets raised with IT support.
Following a further business review, it became apparent that JJ Estates were experiencing difficulties with their phone system which did not support hybrid working or promote their brand. The system made it difficult to effectively handle incoming calls and create hunt groups, resulting in a poor customer experience.
Espria were able to assist with building a cloud-based solution featuring a browser interface, suitable for laptops and mobile phones, so that no call would ever be missed and calls could be transferred between agents, wherever they were. With simple administration of the system, through a self-serve portal, anyone on leave or unavailable could quickly and easily change the hunt groups for a seamless customer experience.
“I would like to commend you on the way you carry out your work. You have been very clear on all the services that you offer and made me feel at ease on issues that my company may have concerns with. I would like to thank you for reaching out to us and so far have we been very pleased with the services Espria have been supplying my company with.” – Sonia Johal, Manager, JJ Estates Limited
You may be interested in
Businesses are losing money and jeopardising security to IT sprawl and quick fixes, says Espria
IT Leaders must take action on unchecked technology sprawl and shadow IT that are draining budgets, increasing cyber risks, and complicating their digital environment. According to a recent study, budgets towards insider risk management have doubled in the past 12 months, with 81% of business leaders looking to secure their internal business infrastructure as geopolitical tensions escalate and remote workforces become the norm. ‘Digital transformation ushered in new possibilities and solutions for computing, but it also introduced a potential for sprawl that burdens IT teams everywhere,’ said Brian Sibley, Virtual CTO at Espria. ‘When faced…
Espria launches Espria Connect, enhancing Microsoft Teams with Advanced Unified Communications
The new product, Espria Connect, isn’t just another telephony solution. It’s a game-changer, offering a cost-effective, scalable, and secure telephony solution for SMBs, mid-market and enterprise customers. Combining the power of Microsoft Teams with Cloud-Based Unified Communications, Espria, the leading managed services provider, is excited to introduce Espria Connect. This powerful solution streamlines business communication infrastructure and addresses the growing demand for a unified communication solution that supports hybrid work environments. Designed for businesses of all sizes, Espria Connect allows users to manage voicemail, make and receive calls, and access a diverse range of other…
Reimagining education: How AI is changing the way we teach, learn, and collaborate in schools
Technology has long been used by educators to support teaching and operations, facilitating staff with a wide range of platforms and resources. A particular tool that has sparked both controversy and curiosity is the inclusion of artificial intelligence (AI). A study by BCS, the Chartered Institute for IT, found that most teachers are reluctant to use AI for pupil learning with 84% of educators not changing the way they assess their students’ work. This comes after Ofsted recently launched an independent review on the use of AI in schools and how to develop the understanding of…
Espria launches CSP renewal assessment service
Leading managed service provider launches new service to address the costs associated with software sprawl, helping to drive down OpEx as businesses increasingly feel the financial squeeze. Espria, a leading digital solutions provider, has launched a free M365 Licence Assessment programme to help businesses save costs by reviewing existing licence estates and identifying those licences not in use or no longer being utilised. With Microsoft recently changing how they sell and structure licenses, businesses must now reassess their current M365 licenses, looking for ways to reduce costs and keep the capabilities they need as they…
Your guide to leveraging NCE pricing to get the best value
Renewing your Microsoft Licensing Agreement is an opportunity to align your IT strategy with your business goals. It allows you to take advantage of the latest technologies, optimise costs, and ensure compliance with industry standards. While this might seem straightforward at first glance, to achieve the best value and biggest discounts, it’s often more complex than it appears and navigating the renewalprocess requires careful planning. In this Blog we will walk through what you need to know about the new Microsoft Licensing rules,when to get the best value from your renewal, and how to review…
Loving your customers with AI, cybersecurity and peace of mind with MSP support
2024 has marked a massive shift for SME IT needs, as creating an appropriate and optimised business strategy has become an increasingly difficult challenge for business owners and IT operators nationwide.