Creating Efficiencies in our Client’s Restaurant Operations
Our Client’s Issues: Too Many Manual Tasks Leading to Mistakes
Espria has the privilege of partnering with one of London’s most prestigious and renowned restaurants with a 200 year long history.
When the high-end hospitality venue approached us to review their operational processes, it was driven by the desire to simplify and create efficiencies in their workflows.
Over time, many of the tasks performed by staff had become very laborious.
Archiving invoices that needed to be stored for auditing purposes was done manually by the manager. Then, at the time of auditing, the requested invoices were searched for in storage to be cross referenced – creating another time-consuming process.
Processing invoices was another lengthy manual function. Each one had to be scanned and information entered onto computers.
All accounting processes were also done manually. Managers had to send paper versions of accounts weekly via a courier. Errors often occurred due to the high number of operations carried out every week.
This culminated in a significant impact on operational time for both managers and staff at the central accounting office who had to collate vast quantities of paper.
Operational processes were neither quick nor accurate.
Our Solutions
We reviewed all operational processes and suggested the implementation of a Document Management System (DMS). A DMS can drastically improve the efficiency within a business by automating tasks. The system we proposed for this client is DocuWare.
This supported our client with the ability to scan and authorise invoices automatically, thus reducing the time they spent on manually scanning invoices.
Storage needs have been cut drastically, hence eliminating associated costs and also cutting the carbon footprint of the company.
At present, managers log onto the accounting portal daily and input their sales revenue.
All backed up documentation is scanned automatically. Thanks to the DocuWare desktop app running in the background, the documents are imported pre-indexed into the system. This allows in turn the central office to examine and retain the information and share the data with the accounting system.
Espria’s Document Management System has alleviated the burden placed on our managers. We’re now more efficient and streamlined in our operations, which means we can focus on serving culinary delights to our clients!
The Results
The implementation of the Document Management System has led to high levels of satisfaction across our client’s hospitality business. Processes are much quicker so the focus can remain on the most important part of the business – preparing and serving excellent food to customers.
Our Account Manager, Mitchell, regularly touches base with our client. He ensures that the document management processes are functioning as efficiently and seamlessly as possible.
You may be interested in
Why Businesses Should Invest in ESG: Lessons learned by Espria
In today’s competitive landscape, Environmental, Social and Governance (ESG) performance is no longer just a “nice to have”—it is a critical business imperative. Companies that prioritise ESG are better positioned for long-term success, risk mitigation, and reputation enhancement. Today’s world demands more from companies than just financial performance. Customers want transparency. Employees want purpose. Investors want resilience. ESG helps businesses manage risk, seize new opportunities and build trust with the people who matter most. It is how you can stay competitive, stay responsible and stay relevant in a fast-changing world. A powerful case study of…
The Importance of Compliance and Security: Complementary Forces in Today’s Business World
In today’s rapidly evolving business landscape, compliance and security have become paramount. These two elements, often perceived as hurdles, are in fact complementary forces that drive business success and sustainability. Understanding their importance and how they work together can transform them from perceived blockers into enablers of growth and innovation. The Role of Compliance Compliance refers to adhering to laws, regulations, standards and ethical practices relevant to an industry. It ensures that a company operates within the legal framework and maintains its reputation. Compliance is not just about avoiding fines and legal issues; it is…
Businesses are losing money and jeopardising security to IT sprawl and quick fixes, says Espria
IT Leaders must take action on unchecked technology sprawl and shadow IT that are draining budgets, increasing cyber risks, and complicating their digital environment. According to a recent study, budgets towards insider risk management have doubled in the past 12 months, with 81% of business leaders looking to secure their internal business infrastructure as geopolitical tensions escalate and remote workforces become the norm. ‘Digital transformation ushered in new possibilities and solutions for computing, but it also introduced a potential for sprawl that burdens IT teams everywhere,’ said Brian Sibley, Virtual CTO at Espria. ‘When faced…
Espria launches Espria Connect, enhancing Microsoft Teams with Advanced Unified Communications
The new product, Espria Connect, isn’t just another telephony solution. It’s a game-changer, offering a cost-effective, scalable, and secure telephony solution for SMBs, mid-market and enterprise customers. Combining the power of Microsoft Teams with Cloud-Based Unified Communications, Espria, the leading managed services provider, is excited to introduce Espria Connect. This powerful solution streamlines business communication infrastructure and addresses the growing demand for a unified communication solution that supports hybrid work environments. Designed for businesses of all sizes, Espria Connect allows users to manage voicemail, make and receive calls, and access a diverse range of other…
Reimagining education: How AI is changing the way we teach, learn, and collaborate in schools
Technology has long been used by educators to support teaching and operations, facilitating staff with a wide range of platforms and resources. A particular tool that has sparked both controversy and curiosity is the inclusion of artificial intelligence (AI). A study by BCS, the Chartered Institute for IT, found that most teachers are reluctant to use AI for pupil learning with 84% of educators not changing the way they assess their students’ work. This comes after Ofsted recently launched an independent review on the use of AI in schools and how to develop the understanding of…
Espria launches CSP renewal assessment service
Leading managed service provider launches new service to address the costs associated with software sprawl, helping to drive down OpEx as businesses increasingly feel the financial squeeze. Espria, a leading digital solutions provider, has launched a free M365 Licence Assessment programme to help businesses save costs by reviewing existing licence estates and identifying those licences not in use or no longer being utilised. With Microsoft recently changing how they sell and structure licenses, businesses must now reassess their current M365 licenses, looking for ways to reduce costs and keep the capabilities they need as they…