Service Desk Engineer
Salary: £25,000 - £32,000 DOE
Hours: Full time, 3 days in the office
Location: St Ives, Cambridgeshire, PE27 4AA
Company
Espria is a leading, independent provider of IT Managed Services and Digital Transformation Solutions to UK businesses. Our principal aim is to offer unparalleled service alongside a broad range of sustainable, digital solutions to meet our customers’ needs.
At Espria, we believe the secret to our success lies with our people: we invest in training and development, we act with integrity and respect, and build long-lasting relationships with our clients, our colleagues and our partners.
Espria are proud to be Carbon Neutral and we are aiming to be Carbon Neutral Plus by 2030.
We are looking for ambitious, articulate individuals who are eager to progress. We will give you extensive training, steep you in high-level product knowledge on the various technology solutions we provide and equip you with the tools needed to succeed.
Does this sound like the sort of business you would like to join and develop in?
What can Espria give to you?
- Great team atmosphere
- Professional Development – Support for certification and career growth opportunities
- 23 days holiday plus bank holidays and your birthday
- Death in Service Insurance
- Light, spacious modern offices
- Pension - Salary Sacrifice pension scheme with a 3% company contribution on qualified earnings
- Private Medical Cover – Bupa coverage via Salary Sacrifice
- Opportunity to join Electric Car Scheme - Salary Sacrifice for environmentally friendly commuting
- Flexible Work Options – Hybrid role with 2-3 days per week in our St. Ives, Cambridge office.
What we’re looking for
Must-haves:
- Experience working for an MSP or fast-paced IT service desk environment
- Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Basic understanding of networking concepts (e.g., DNS, DHCP, VPN)
- Familiarity with Windows operating systems and common desktop support tasks
- Excellent communication skills with a customer-first mindset
- Ability to work under pressure and manage multiple priorities
- Strong problem-solving skills and a willingness to learn and manage competing priorities.
Desirables:
- Familiarity with ITSM toolsets (e.g., Halo, Autotask, ServiceNow)
- Knowledge of RMM tools for device monitoring and remote support
- ITIL Foundation certification or awareness of ITIL principles
- Microsoft Fundamentals certifications:
-
- MS-900: Microsoft 365 Fundamentals
- AZ-900: Microsoft Azure Fundamentals
- SC-900: Microsoft Security, Compliance & Identity Fundamentals
If you are ready to start your career at Espria, then apply today.
"Espria stood out due to their meticulous attention to our needs and the rigorous communication demands within our organisation"
Stuart Arrand
Senior IT Coordinator at City hire
"Espria stood out due to their meticulous attention to our needs and the rigorous communication demands within our organisation"
Stuart Arrand
Senior IT Coordinator at City hire
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