The Company
Responsible for providing technical IT support to both internal and external customers.
We have great offices and a great team. We care about our people and offer great career opportunities!
Experience Required
- Educated to GCSE level in Maths and English or equivalent.
- Good communication skills.
- Installation of Windows OS
- Proven Customer service skills.
- Positive, enthusiastic and supportive individual.
- Ability to take ownership of and progress issues.
- Ability to work under pressure.
- Ability to work in a team and to support team members.
- Excellent communication and interpersonal skills.
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Desirable, but not essential
- Experience of MSP Environments
- Monitoring Tools (NOC)
- Knowledge of Virtualisation Environments
- Knowledge of Storage Platforms
- Networking skills
- Firewall skills
- ITIL Experience
- Microsoft Server and Desktop OS
- Microsoft Exchange & O365
Main Duties
- To provide internal technical support for Espria systems including server, desktop and networking infrastructure.
- To complete PC Builds, Installation of Operating Systems and peripherals for internal and external customers
- To liaise with and build strong working relationships with stakeholders
- To be an ambassador for Espria to maintain and enhance the reputation of Espria.
- To record all calls to ensure accurate information about the client’s systems is maintained and available to other support personnel and account managers.
- Escalate issues in line with guidance.
- To have a flexible approach and attitude.
- To comply with all necessary working practices relating to the customer site.
- To build strong relationships with customer account managers.
- To take a proactive approach to customer IT systems to ensure problems are avoided and the longer-term development of the customer IT systems are considered.
- To be able to work autonomously with minimal supervision.
- To be able to manage demanding users on customer sites who have high expectations.
- To be able to communicate technical issues and concepts to a non-technical audience.
- Work together with your Line Manager to develop and enhance your knowledge and skill sets.
- There may be a requirement to provide cover to other customer sites when absence by other engineers dictates.
Behaviors and key Competencies
- Proven abilities to take initiative and be innovative
- Analytical mind with a problem-solving aptitude
- Ability to follow processes
- Positive, enthusiastic and supportive individual
- Ability to take ownership of and progress issues
- Ability to work under pressure
- Ability to work in a team and to support team members.
Critical Success Factors
- Successful attainment of customer SLAs.
- Achieving KPI targets
- Reducing outstanding Service Desk calls
- Reduce the resolution time of customers
- Move to the Left Philosophy
- Continuous Improvement
Our teams are the heart of our business and the high service delivery we provide to our clients is because of their commitment.
Why join us?
Collaborate
Teams work together as one.
Action
To take the initiative and be proactive.
Remarkable
To be extraordinary in delivering our service.
Evolve
Constantly develop and progress to always be at the cutting edge of technology and service delivery.
'I was promised a challenging role withing a growing business and that's exactly what I got. Espria give me the support I need to meet the challenges of an ever-changing job role. My line manager has supported me throughout my time here and has given me the opportunity to develop new skills beyond what I thought myself capable.'
Espria is a fun, fast paced environment, constantly learning and adapting to new situations. I chose to work here for the career progression, opportunity to learn new skills & progress my career.
I choose Espria as an exciting, evolving company which consistently allows me to expand and cultivate my skills. Espria is about the people; the team collaboration here is a testament to our success which I am proud to be a part of. I truly believe that we can accomplish anything we put our mind to if we are surrounded by positive people. We do great work when we love what we do.
I choose Espria as an exciting, evolving company which allows me to expand and cultivate my skills consistently. Espria is about the people, the team collaboration here is a testament to our success which I am proud to be a part of as I truly believe that we can accomplish anything we put our mind to if we are surrounded by positive people. We do great work when we love what we do.
I wanted a change in career and I chose Espria as they made me feel comfortable in the interview starting my new venture. They have helped me develop my skills so I’m always learning. Plus we have an incredible team atmosphere. We work hard but enjoy the service we deliver to our clients
I have worked for Espria for 8 years and have developed my career so that I am now leading a team. Espria is an excellent place to work, where you are allowed to grow and develop. Every day is exciting and I love working with our clients delivering excellent support.
